Help center
Table of Contents
General
We provide a variety of candies, beverages and snacks, including gummy candies, hard candies, lollipops, marshmallows, liquid candies, various beverages and instant snacks to meet your different market needs.
Yes, all our products meet international food safety standards and have passed HACCP, FDA, Halal and ISO certifications to ensure quality and safety.
Our products are suitable for all types of customers, including candy wholesalers, retailers, convenience store chains, e-commerce platforms and candy specialty stores. Whether you are for the children’s market, the gift market, or the high-end snack market, we can provide products that meet your needs.
You can browse our website for detailed product information, or contact our sales team directly to get product samples and customized service introductions.
Products
The shelf life of our products varies depending on the type, generally between 12 and 18 months, and the specific shelf life information will be marked on the packaging of each product.
Yes, we provide sugar-free, low-sugar and other healthy options to meet the market’s demand for healthy foods. Welcome to contact us for more product information.
Yes, we provide products suitable for special dietary needs, including vegetarian, halal and kosher certified candies and snacks.
Yes, MPS provides a variety of packaging size designs to suit your market needs. From independent packaging design, small packaging design, exquisite packaging design to large-volume packaging, we can meet your customer needs and increase sales opportunities.
Customization
Yes, MPS provides flexible customization services. You can choose specific flavors, colors, ingredients and brands to create unique products that meet market needs.
Of course, we provide customized packaging design services. You can integrate your brand logo, pattern and color into the packaging to create a unique brand image.
The minimum order quantity for customized products varies depending on the type of product. Normally, our minimum order quantity is one 20ft container. Please contact us for specific quantities.
The production and delivery time for customized products is generally 4 to 6 weeks, depending on the complexity of the product and the order quantity.
Service
Yes, we provide free samples to help you understand the quality of our products before placing an order. The shipping fee can be refunded after the formal order is placed.
If you find quality problems after receiving the product, please contact our customer service team immediately and we will provide you with a solution as soon as possible, including return or refund.
We provide sales support, including product training, marketing materials, and customized product solutions for you to help you better increase sales.
You can contact us by phone, email, online customer service or submit a form. Our sales staff will contact you within 24 hours and will be happy to help you.
Payment
We accept a variety of payment methods, including telegraphic transfer (T/T), letter of credit (L/C), PayPal and international credit cards to ensure the convenience and security of transactions.
Yes, usually, we require customers to pay 30% of the total order amount as a deposit, and the balance is settled before shipment.
For long-term customers, we can negotiate to provide a certain payment cycle or credit limit. The specific conditions can be communicated with our team.
Yes, for large-volume orders, we can provide flexible installment plans based on the cooperation situation. The specific terms and conditions can be negotiated and determined with our team.
Shipping
We provide multiple logistics methods such as sea transportation, air transportation and express delivery. Usually, orders are shipped by sea, and samples are shipped by express delivery.
The shipping time for international orders varies depending on the destination and transportation method. Usually, it takes 20-40 days for sea transportation and about 7-14 days for air transportation. The specific time can be confirmed with our logistics team.
After shipment, we will provide a logistics tracking number. You can check the shipping status of the order online at any time, and our sales staff will also update you on the logistics dynamics in a timely manner.
We will work with logistics partners to ensure the safety of the goods. If damage or loss occurs during transportation, please contact our customer service team immediately, and we will actively handle and provide solutions.